{"id":2172,"date":"2026-02-11T10:05:47","date_gmt":"2026-02-11T10:05:47","guid":{"rendered":"https:\/\/tradegoai.app\/?page_id=2172"},"modified":"2026-04-08T06:03:40","modified_gmt":"2026-04-08T06:03:40","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/tradegoai.app\/de\/refund-cancellation-policy\/","title":{"rendered":"R\u00fcckerstattung &amp; Stornierungsbedingungen"},"content":{"rendered":"<p data-start=\"155\" data-end=\"350\">\n<p data-start=\"155\" data-end=\"350\">This Refund &amp; Cancellation Policy (\u201cPolicy\u201d) applies to all subscriptions and payments made for <strong data-start=\"251\" data-end=\"264\">TradeGoAI<\/strong>, operated by <strong data-start=\"278\" data-end=\"292\">POPHAW LLC<\/strong>, accessible at <strong data-start=\"308\" data-end=\"333\"><a class=\"decorated-link\" href=\"https:\/\/tradegoai.app\/de\/\" target=\"_new\" rel=\"noopener\" data-start=\"310\" data-end=\"331\">https:\/\/tradegoai.app<\/a><\/strong> (der \u201cDienst\u201d).<\/p>\n<p data-start=\"352\" data-end=\"460\">By purchasing or subscribing to the Service, you agree to this Policy in addition to our Terms &amp; Conditions.<\/p>\n<hr data-start=\"462\" data-end=\"465\" \/>\n<h2 data-start=\"467\" data-end=\"491\">1. Subscription Plans<\/h2>\n<p data-start=\"493\" data-end=\"636\">TradeGoAI offers subscription-based services, which may include monthly or annual billing cycles, as well as free-tier plans with usage limits.<\/p>\n<p data-start=\"638\" data-end=\"760\">Details of pricing, features, and usage limits are displayed at the time of purchase and may be updated from time to time.<\/p>\n<hr data-start=\"762\" data-end=\"765\" \/>\n<h2 data-start=\"767\" data-end=\"790\">2. Billing &amp; Payment<\/h2>\n<ul data-start=\"792\" data-end=\"1127\">\n<li data-start=\"792\" data-end=\"882\">\n<p data-start=\"794\" data-end=\"882\">Payments are processed securely through third-party payment processors (such as Stripe).<\/p>\n<\/li>\n<li data-start=\"883\" data-end=\"952\">\n<p data-start=\"885\" data-end=\"952\">All fees are charged in advance at the start of each billing cycle.<\/p>\n<\/li>\n<li data-start=\"953\" data-end=\"1020\">\n<p data-start=\"955\" data-end=\"1020\">Prices are exclusive of applicable taxes unless otherwise stated.<\/p>\n<\/li>\n<li data-start=\"1021\" data-end=\"1127\">\n<p data-start=\"1023\" data-end=\"1127\">You authorize us to automatically charge your payment method for recurring subscriptions until canceled.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1129\" data-end=\"1132\" \/>\n<h2 data-start=\"1134\" data-end=\"1159\">3. Cancellation Policy<\/h2>\n<p data-start=\"1161\" data-end=\"1286\">You may cancel your subscription at any time through your account dashboard or by contacting us at <strong data-start=\"1260\" data-end=\"1285\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1262\" data-end=\"1283\">support@tradegoai.app<\/a><\/strong>.<\/p>\n<h3 data-start=\"1288\" data-end=\"1303\">Key points:<\/h3>\n<ul data-start=\"1304\" data-end=\"1539\">\n<li data-start=\"1304\" data-end=\"1377\">\n<p data-start=\"1306\" data-end=\"1377\">Cancellation takes effect at the <strong data-start=\"1339\" data-end=\"1376\">end of the current billing period<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1378\" data-end=\"1460\">\n<p data-start=\"1380\" data-end=\"1460\">You will continue to have access to paid features until the billing period ends.<\/p>\n<\/li>\n<li data-start=\"1461\" data-end=\"1539\">\n<p data-start=\"1463\" data-end=\"1539\">No partial refunds or credits are issued for unused time after cancellation.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1541\" data-end=\"1544\" \/>\n<h2 data-start=\"1546\" data-end=\"1565\">4. Refund Policy<\/h2>\n<h3 data-start=\"1567\" data-end=\"1586\">a. General Rule<\/h3>\n<p data-start=\"1587\" data-end=\"1718\">All payments made to TradeGoAI are <strong data-start=\"1622\" data-end=\"1640\">non-refundable<\/strong>, except where required by applicable law or explicitly stated in this Policy.<\/p>\n<hr data-start=\"1720\" data-end=\"1723\" \/>\n<h3 data-start=\"1725\" data-end=\"1753\">b. Monthly Subscriptions<\/h3>\n<ul data-start=\"1754\" data-end=\"1906\">\n<li data-start=\"1754\" data-end=\"1818\">\n<p data-start=\"1756\" data-end=\"1818\">Monthly subscription fees are <strong data-start=\"1786\" data-end=\"1804\">non-refundable<\/strong> once charged.<\/p>\n<\/li>\n<li data-start=\"1819\" data-end=\"1906\">\n<p data-start=\"1821\" data-end=\"1906\">We do not provide refunds or credits for partial months, unused usage, or downgrades.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1908\" data-end=\"1911\" \/>\n<h3 data-start=\"1913\" data-end=\"1940\">c. Annual Subscriptions<\/h3>\n<ul data-start=\"1941\" data-end=\"2134\">\n<li data-start=\"1941\" data-end=\"2031\">\n<p data-start=\"1943\" data-end=\"2031\">Annual subscription fees are <strong data-start=\"1972\" data-end=\"1990\">non-refundable<\/strong> after the subscription term has started.<\/p>\n<\/li>\n<li data-start=\"2032\" data-end=\"2134\">\n<p data-start=\"2034\" data-end=\"2134\">If an annual plan is canceled, access will remain active until the end of the annual billing period.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2136\" data-end=\"2139\" \/>\n<h3 data-start=\"2141\" data-end=\"2172\">d. Free Trials &amp; Free Plans<\/h3>\n<ul data-start=\"2173\" data-end=\"2319\">\n<li data-start=\"2173\" data-end=\"2272\">\n<p data-start=\"2175\" data-end=\"2272\">Free trials or free-tier plans do not require payment and therefore are not eligible for refunds.<\/p>\n<\/li>\n<li data-start=\"2273\" data-end=\"2319\">\n<p data-start=\"2275\" data-end=\"2319\">Usage limits and feature restrictions apply.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2321\" data-end=\"2324\" \/>\n<h3 data-start=\"2326\" data-end=\"2358\">e. Exceptional Circumstances<\/h3>\n<p data-start=\"2359\" data-end=\"2439\">Refunds may be considered, at our sole discretion, in exceptional cases such as:<\/p>\n<ul data-start=\"2440\" data-end=\"2564\">\n<li data-start=\"2440\" data-end=\"2461\">\n<p data-start=\"2442\" data-end=\"2461\">Duplicate charges<\/p>\n<\/li>\n<li data-start=\"2462\" data-end=\"2487\">\n<p data-start=\"2464\" data-end=\"2487\">Proven billing errors<\/p>\n<\/li>\n<li data-start=\"2488\" data-end=\"2564\">\n<p data-start=\"2490\" data-end=\"2564\">Service unavailability caused solely by TradeGoAI for an extended period<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2566\" data-end=\"2639\">If approved, refunds will be processed using the original payment method.<\/p>\n<hr data-start=\"2641\" data-end=\"2644\" \/>\n<h2 data-start=\"2646\" data-end=\"2682\">5. Chargebacks &amp; Payment Disputes<\/h2>\n<p data-start=\"2684\" data-end=\"2785\">If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:<\/p>\n<ul data-start=\"2787\" data-end=\"2866\">\n<li data-start=\"2787\" data-end=\"2824\">\n<p data-start=\"2789\" data-end=\"2824\">Suspend or terminate your account<\/p>\n<\/li>\n<li data-start=\"2825\" data-end=\"2866\">\n<p data-start=\"2827\" data-end=\"2866\">Restrict future access to the Service<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2868\" data-end=\"2994\">We encourage users to contact <strong data-start=\"2898\" data-end=\"2923\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2900\" data-end=\"2921\">support@tradegoai.app<\/a><\/strong> before initiating any chargeback so we can resolve the issue promptly.<\/p>\n<hr data-start=\"2996\" data-end=\"2999\" \/>\n<h2 data-start=\"3001\" data-end=\"3032\">6. Plan Changes &amp; Downgrades<\/h2>\n<ul data-start=\"3034\" data-end=\"3236\">\n<li data-start=\"3034\" data-end=\"3112\">\n<p data-start=\"3036\" data-end=\"3112\">Upgrades may take effect immediately with prorated charges where applicable.<\/p>\n<\/li>\n<li data-start=\"3113\" data-end=\"3178\">\n<p data-start=\"3115\" data-end=\"3178\">Downgrades take effect at the end of the current billing cycle.<\/p>\n<\/li>\n<li data-start=\"3179\" data-end=\"3236\">\n<p data-start=\"3181\" data-end=\"3236\">No refunds or credits are provided for plan downgrades.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3238\" data-end=\"3241\" \/>\n<h2 data-start=\"3243\" data-end=\"3254\">7. Taxes<\/h2>\n<p data-start=\"3256\" data-end=\"3388\">You are responsible for any applicable taxes, duties, or levies associated with your subscription, unless otherwise required by law.<\/p>\n<hr data-start=\"3390\" data-end=\"3393\" \/>\n<h2 data-start=\"3395\" data-end=\"3423\">8. Changes to This Policy<\/h2>\n<p data-start=\"3425\" data-end=\"3574\">We reserve the right to update this Refund &amp; Cancellation Policy at any time. Updates will be posted on this page with a revised \u201cLast updated\u201d date.<\/p>\n<hr data-start=\"3576\" data-end=\"3579\" \/>\n<h2 data-start=\"3581\" data-end=\"3606\">9. Contact Information<\/h2>\n<p data-start=\"3608\" data-end=\"3671\">If you have any questions about this Policy, please contact us:<\/p>\n<p data-start=\"3673\" data-end=\"3707\"><strong data-start=\"3673\" data-end=\"3683\">E-Mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3684\" data-end=\"3705\">support@tradegoai.app<\/a><\/p>\n<p data-start=\"3709\" data-end=\"3751\"><strong data-start=\"3709\" data-end=\"3722\">TradeGoAI<\/strong><br data-start=\"3722\" data-end=\"3725\" \/>Betrieben von <strong data-start=\"3737\" data-end=\"3751\">POPHAW LLC<\/strong><\/p>\n<p data-start=\"3753\" data-end=\"3842\"><strong data-start=\"3753\" data-end=\"3765\">Adresse:<\/strong><br data-start=\"3765\" data-end=\"3768\" \/>1007 N Orange St.<br data-start=\"3785\" data-end=\"3788\" \/>937 4. Stock<br data-start=\"3801\" data-end=\"3804\" \/>Wilmington, DE 19801<br data-start=\"3824\" data-end=\"3827\" \/>Vereinigte Staaten<\/p>\n<p data-start=\"3753\" data-end=\"3842\">","protected":false},"excerpt":{"rendered":"<p>This Refund &amp; Cancellation Policy (\u201cPolicy\u201d) applies to all subscriptions and payments made for TradeGoAI, operated by POPHAW LLC, accessible at https:\/\/tradegoai.app (the \u201cService\u201d). By purchasing or subscribing to the Service, you agree to this Policy in addition 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payments made for TradeGoAI, operated by POPHAW LLC, accessible at https:\/\/tradegoai.app (the \u201cService\u201d). By purchasing or subscribing to the Service, you agree to this Policy in addition [&hellip;]","_links":{"self":[{"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/pages\/2172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/comments?post=2172"}],"version-history":[{"count":1,"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/pages\/2172\/revisions"}],"predecessor-version":[{"id":2295,"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/pages\/2172\/revisions\/2295"}],"wp:attachment":[{"href":"https:\/\/tradegoai.app\/de\/wp-json\/wp\/v2\/media?parent=2172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}