{"id":2172,"date":"2026-02-11T10:05:47","date_gmt":"2026-02-11T10:05:47","guid":{"rendered":"https:\/\/tradegoai.app\/?page_id=2172"},"modified":"2026-07-30T09:28:29","modified_gmt":"2026-07-30T09:28:29","slug":"chinh-sach-hoan-tien-va-huy-dich-vu","status":"publish","type":"page","link":"https:\/\/tradegoai.app\/vi\/refund-cancellation-policy\/","title":{"rendered":"Ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n &amp; h\u1ee7y d\u1ecbch v\u1ee5"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p class=\"wp-block-paragraph\"><strong>C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i: ng\u00e0y 29 th\u00e1ng 7 n\u0103m 2026<\/strong><\/p>\n<p class=\"wp-block-paragraph\">Ch\u00ednh s\u00e1ch Ho\u00e0n ti\u1ec1n &amp; H\u1ee7y n\u00e0y (\u201cCh\u00ednh s\u00e1ch\u201d) \u00e1p d\u1ee5ng cho c\u00e1c g\u00f3i \u0111\u0103ng k\u00fd tr\u1ea3 ph\u00ed v\u00e0 nh\u1eefng giao d\u1ecbch mua kh\u00e1c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua TradeGoAI, do POPHAW LLC v\u1eadn h\u00e0nh (\u201cTradeGoAI\u201d, \u201cch\u00fang t\u00f4i\u201d ho\u1eb7c \u201cc\u1ee7a ch\u00fang t\u00f4i\u201d). Ch\u00ednh s\u00e1ch n\u00e0y l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a\u00a0<a href=\"https:\/\/tradegoai.app\/vi\/dieu-khoan-va-dieu-kien\/\">\u0110i\u1ec1u kho\u1ea3n v\u00e0 \u0110i\u1ec1u ki\u1ec7n<\/a>.<\/p>\n<h2 class=\"wp-block-heading\">1. G\u00f3i \u0111\u0103ng k\u00fd h\u00e0ng th\u00e1ng<\/h2>\n<p class=\"wp-block-paragraph\">C\u00e1c g\u00f3i \u0111\u0103ng k\u00fd TradeGoAI \u0111\u01b0\u1ee3c t\u00ednh ph\u00ed h\u00e0ng th\u00e1ng tr\u01b0\u1edbc v\u00e0 t\u1ef1 \u0111\u1ed9ng gia h\u1ea1n cho \u0111\u1ebfn khi b\u1ecb h\u1ee7y. M\u1ed7i kho\u1ea3n thanh to\u00e1n h\u00e0ng th\u00e1ng th\u00e0nh c\u00f4ng s\u1ebd k\u00edch ho\u1ea1t g\u00f3i cho k\u1ef3 thanh to\u00e1n m\u1edbi v\u00e0 c\u1ea5p s\u1ed1 t\u00edn d\u1ee5ng \u0111i k\u00e8m v\u1edbi g\u00f3i \u0111\u00f3.<\/p>\n<p class=\"wp-block-paragraph\">C\u00e1c kho\u1ea3n thanh to\u00e1n cho g\u00f3i \u0111\u0103ng k\u00fd nh\u00ecn chung kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n l\u1ea1i sau khi k\u1ef3 thanh to\u00e1n b\u1eaft \u0111\u1ea7u. Th\u00f4ng th\u01b0\u1eddng, ch\u00fang t\u00f4i kh\u00f4ng ho\u00e0n ti\u1ec1n ho\u1eb7c c\u1ea5p t\u00edn d\u1ee5ng t\u00e0i kho\u1ea3n cho k\u1ef3 thanh to\u00e1n \u0111\u00e3 s\u1eed d\u1ee5ng m\u1ed9t ph\u1ea7n, quy\u1ec1n truy c\u1eadp g\u00f3i ch\u01b0a s\u1eed d\u1ee5ng, t\u00edn d\u1ee5ng g\u00f3i ch\u01b0a s\u1eed d\u1ee5ng ho\u1eb7c vi\u1ec7c h\u1ea1 c\u1ea5p g\u00f3i. Quy t\u1eafc chung n\u00e0y kh\u00f4ng gi\u1edbi h\u1ea1n b\u1ea5t k\u1ef3 quy\u1ec1n b\u1eaft bu\u1ed9c n\u00e0o \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng theo ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/p>\n<h2 class=\"wp-block-heading\">2. H\u1ee7y<\/h2>\n<p class=\"wp-block-paragraph\">B\u1ea1n c\u00f3 th\u1ec3 h\u1ee7y g\u00f3i \u0111\u0103ng k\u00fd b\u1ea5t k\u1ef3 l\u00fac n\u00e0o th\u00f4ng qua khu v\u1ef1c thanh to\u00e1n trong t\u00e0i kho\u1ea3n c\u1ee7a m\u00ecnh ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi\u00a0<a href=\"mailto:support@tradegoai.app\">support@tradegoai.app<\/a>. Vi\u1ec7c h\u1ee7y s\u1ebd d\u1eebng c\u00e1c l\u1ea7n gia h\u1ea1n trong t\u01b0\u01a1ng lai; vi\u1ec7c n\u00e0y kh\u00f4ng t\u1ef1 \u0111\u1ed9ng ho\u00e0n ti\u1ec1n cho k\u1ef3 thanh to\u00e1n hi\u1ec7n t\u1ea1i.<\/p>\n<p class=\"wp-block-paragraph\">Sau khi h\u1ee7y, quy\u1ec1n truy c\u1eadp g\u00f3i tr\u1ea3 ph\u00ed v\u1eabn ti\u1ebfp t\u1ee5c cho \u0111\u1ebfn h\u1ebft k\u1ef3 thanh to\u00e1n hi\u1ec7n t\u1ea1i. M\u1ecdi t\u00edn d\u1ee5ng c\u00f2n l\u1ea1i c\u1ee7a g\u00f3i \u0111\u0103ng k\u00fd s\u1ebd h\u1ebft h\u1ea1n khi g\u00f3i \u0111\u0103ng k\u00fd k\u1ebft th\u00fac, t\u00f9y thu\u1ed9c v\u00e0o b\u1ea5t k\u1ef3 quy\u1ec1n b\u1eaft bu\u1ed9c n\u00e0o theo ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh.<\/p>\n<h2 class=\"wp-block-heading\">3. Quy\u1ec1n H\u1ee7y b\u1ecf c\u1ee7a Ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/h2>\n<p class=\"wp-block-paragraph\">N\u1ebfu b\u1ea1n mua v\u1edbi t\u01b0 c\u00e1ch ng\u01b0\u1eddi ti\u00eau d\u00f9ng, b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 c\u00e1c quy\u1ec1n h\u1ee7y ho\u1eb7c r\u00fat lui theo lu\u1eadt \u0111\u1ecbnh m\u00e0 kh\u00f4ng th\u1ec3 b\u1ecb lo\u1ea1i tr\u1eeb b\u1eb1ng h\u1ee3p \u0111\u1ed3ng. Kh\u00f4ng \u0111i\u1ec1u kho\u1ea3n n\u00e0o trong Ch\u00ednh s\u00e1ch n\u00e0y gi\u1edbi h\u1ea1n c\u00e1c quy\u1ec1n \u0111\u00f3.<\/p>\n<p class=\"wp-block-paragraph\">Ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u1ea1i Khu v\u1ef1c Kinh t\u1ebf ch\u00e2u \u00c2u ho\u1eb7c V\u01b0\u01a1ng qu\u1ed1c Anh c\u00f3 th\u1ec3 c\u00f3 quy\u1ec1n r\u00fat lui kh\u1ecfi h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 tr\u1ef1c tuy\u1ebfn trong v\u00f2ng 14 ng\u00e0y k\u1ec3 t\u1eeb khi h\u1ee3p \u0111\u1ed3ng \u0111\u01b0\u1ee3c giao k\u1ebft m\u00e0 kh\u00f4ng c\u1ea7n n\u00eau l\u00fd do. \u0110\u1ec3 th\u1ef1c hi\u1ec7n quy\u1ec1n n\u00e0y, h\u00e3y g\u1eedi y\u00eau c\u1ea7u r\u00fat lui r\u00f5 r\u00e0ng \u0111\u1ebfn\u00a0<a href=\"mailto:support@tradegoai.app\">support@tradegoai.app<\/a>\u00a0tr\u01b0\u1edbc khi th\u1eddi h\u1ea1n \u00e1p d\u1ee5ng k\u1ebft th\u00fac v\u00e0 n\u00eau \u0111\u1ecba ch\u1ec9 email t\u00e0i kho\u1ea3n c\u00f9ng ng\u00e0y mua h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n<p class=\"wp-block-paragraph\">N\u1ebfu b\u1ea1n y\u00eau c\u1ea7u r\u00f5 r\u00e0ng quy\u1ec1n truy c\u1eadp ngay v\u00e0o D\u1ecbch v\u1ee5 trong th\u1eddi h\u1ea1n r\u00fat lui theo lu\u1eadt \u0111\u1ecbnh v\u00e0 sau \u0111\u00f3 th\u1ef1c hi\u1ec7n quy\u1ec1n r\u00fat lui, ch\u00fang t\u00f4i c\u00f3 th\u1ec3 t\u00ednh ph\u00ed ho\u1eb7c kh\u1ea5u tr\u1eeb m\u1ed9t kho\u1ea3n t\u01b0\u01a1ng \u1ee9ng v\u1edbi ph\u1ea7n d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p, nh\u01b0ng ch\u1ec9 trong tr\u01b0\u1eddng h\u1ee3p v\u00e0 ph\u1ea1m vi \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh cho ph\u00e9p. Vi\u1ec7c truy c\u1eadp ho\u1eb7c s\u1eed d\u1ee5ng D\u1ecbch v\u1ee5 kh\u00f4ng t\u1ef1 \u0111\u1ed9ng lo\u1ea1i b\u1ecf quy\u1ec1n r\u00fat lui theo lu\u1eadt \u0111\u1ecbnh, tr\u1eeb khi ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh cho ph\u00e9p k\u1ebft qu\u1ea3 \u0111\u00f3 v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec1u ki\u1ec7n v\u1ec1 s\u1ef1 \u0111\u1ed3ng \u00fd v\u00e0 x\u00e1c nh\u1eadn b\u1eaft bu\u1ed9c \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng.<\/p>\n<p class=\"wp-block-paragraph\">Quy\u1ec1n r\u00fat lui theo lu\u1eadt \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng nh\u00ecn chung kh\u00f4ng \u00e1p d\u1ee5ng khi b\u1ea1n mua ch\u1ee7 y\u1ebfu cho m\u1ee5c \u0111\u00edch kinh doanh, th\u01b0\u01a1ng m\u1ea1i, th\u1ee7 c\u00f4ng ho\u1eb7c ngh\u1ec1 nghi\u1ec7p, tr\u1eeb khi ph\u00e1p lu\u1eadt \u0111\u1ecba ph\u01b0\u01a1ng hi\u1ec7n h\u00e0nh c\u00f3 quy \u0111\u1ecbnh kh\u00e1c.<\/p>\n<h2 class=\"wp-block-heading\">4. Thay \u0111\u1ed5i G\u00f3i<\/h2>\n<ul class=\"wp-block-list\">\n<li><strong>N\u00e2ng c\u1ea5p:<\/strong>\u00a0Vi\u1ec7c n\u00e2ng c\u1ea5p c\u00f3 hi\u1ec7u l\u1ef1c ngay l\u1eadp t\u1ee9c. Ph\u1ea7n ch\u00eanh l\u1ec7ch gi\u00e1 v\u00e0 s\u1ed1 t\u00edn d\u1ee5ng g\u00f3i b\u1ed5 sung c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00ednh theo t\u1ef7 l\u1ec7 cho th\u1eddi gian c\u00f2n l\u1ea1i c\u1ee7a k\u1ef3 thanh to\u00e1n hi\u1ec7n t\u1ea1i.<\/li>\n<li><strong>H\u1ea1 c\u1ea5p:<\/strong>\u00a0Vi\u1ec7c h\u1ea1 c\u1ea5p c\u00f3 hi\u1ec7u l\u1ef1c v\u00e0o \u0111\u1ea7u k\u1ef3 thanh to\u00e1n ti\u1ebfp theo. Vi\u1ec7c n\u00e0y kh\u00f4ng ph\u00e1t sinh kho\u1ea3n ho\u00e0n ti\u1ec1n cho k\u1ef3 thanh to\u00e1n hi\u1ec7n t\u1ea1i.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">5. Mua T\u00edn d\u1ee5ng v\u00e0 T\u00edn d\u1ee5ng Khuy\u1ebfn m\u1ea1i<\/h2>\n<p class=\"wp-block-paragraph\">C\u00e1c giao d\u1ecbch mua t\u00edn d\u1ee5ng m\u1ed9t l\u1ea7n t\u00e1ch bi\u1ec7t v\u1edbi g\u00f3i \u0111\u0103ng k\u00fd v\u00e0 kh\u00f4ng t\u1ea1o, gia h\u1ea1n, n\u00e2ng c\u1ea5p ho\u1eb7c k\u00e9o d\u00e0i g\u00f3i \u0111\u0103ng k\u00fd. Tr\u1eeb khi ph\u00e1p lu\u1eadt y\u00eau c\u1ea7u ho\u1eb7c ch\u00fang t\u00f4i ch\u1ea5p thu\u1eadn r\u00f5 r\u00e0ng, giao d\u1ecbch mua t\u00edn d\u1ee5ng m\u1ed9t l\u1ea7n kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n sau khi t\u00edn d\u1ee5ng \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1ea5p.<\/p>\n<p class=\"wp-block-paragraph\">N\u1ebfu kho\u1ea3n ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn, c\u00e1c t\u00edn d\u1ee5ng ch\u01b0a s\u1eed d\u1ee5ng g\u1eafn v\u1edbi kho\u1ea3n thanh to\u00e1n \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n s\u1ebd b\u1ecb x\u00f3a kh\u1ecfi t\u00e0i kho\u1ea3n. Trong tr\u01b0\u1eddng h\u1ee3p m\u1ed9t ph\u1ea7n s\u1ed1 t\u00edn d\u1ee5ng \u0111\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng, m\u1ecdi kho\u1ea3n kh\u1ea5u tr\u1eeb cho gi\u00e1 tr\u1ecb d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p s\u1ebd ch\u1ec9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong ph\u1ea1m vi ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh cho ph\u00e9p.<\/p>\n<p class=\"wp-block-paragraph\">T\u00edn d\u1ee5ng mi\u1ec5n ph\u00ed, ti\u1ec1n th\u01b0\u1edfng, khuy\u1ebfn m\u1ea1i ho\u1eb7c t\u00edn d\u1ee5ng t\u1eeb m\u00e3 \u0111\u1ed5i th\u01b0\u1edfng kh\u00f4ng c\u00f3 gi\u00e1 tr\u1ecb ti\u1ec1n m\u1eb7t v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n ho\u1eb7c \u0111\u1ed5i th\u00e0nh ti\u1ec1n.<\/p>\n<h2 class=\"wp-block-heading\">6. L\u1ed7i Thanh to\u00e1n v\u00e0 Ho\u00e0n ti\u1ec1n Ngo\u1ea1i l\u1ec7<\/h2>\n<p class=\"wp-block-paragraph\">Vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i ngay n\u1ebfu b\u1ea1n cho r\u1eb1ng m\u00ecnh b\u1ecb t\u00ednh ph\u00ed kh\u00f4ng ch\u00ednh x\u00e1c. Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 ho\u00e0n ti\u1ec1n to\u00e0n b\u1ed9 ho\u1eb7c m\u1ed9t ph\u1ea7n trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p bao g\u1ed3m:<\/p>\n<ul class=\"wp-block-list\">\n<li>T\u00ednh ph\u00ed tr\u00f9ng l\u1eb7p;<\/li>\n<li>L\u1ed7i thanh to\u00e1n ho\u1eb7c x\u1eed l\u00fd \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh;<\/li>\n<li>Kho\u1ea3n thanh to\u00e1n tr\u00e1i ph\u00e9p \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn qua qu\u00e1 tr\u00ecnh xem x\u00e9t c\u1ee7a ch\u00fang t\u00f4i; ho\u1eb7c<\/li>\n<li>D\u1ecbch v\u1ee5 tr\u1ea3 ph\u00ed b\u1ecb TradeGoAI gi\u00e1n \u0111o\u1ea1n nghi\u00eam tr\u1ecdng v\u00e0 k\u00e9o d\u00e0i.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">M\u1ecdi kho\u1ea3n ho\u00e0n ti\u1ec1n t\u1ef1 nguy\u1ec7n ngo\u00e0i c\u00e1c quy\u1ec1n b\u1eaft bu\u1ed9c theo ph\u00e1p lu\u1eadt s\u1ebd \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean ho\u00e0n c\u1ea3nh c\u1ee5 th\u1ec3, bao g\u1ed3m lo\u1ea1i giao d\u1ecbch mua, th\u1eddi gian \u0111\u00e3 tr\u00f4i qua, ho\u1ea1t \u0111\u1ed9ng t\u00e0i kho\u1ea3n v\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/p>\n<h2 class=\"wp-block-heading\">7. X\u1eed l\u00fd Ho\u00e0n ti\u1ec1n<\/h2>\n<p class=\"wp-block-paragraph\">Kho\u1ea3n ho\u00e0n ti\u1ec1n \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn s\u1ebd \u0111\u01b0\u1ee3c tr\u1ea3 v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u. Th\u1eddi gian \u0111\u1ec3 ti\u1ec1n xu\u1ea5t hi\u1ec7n ph\u1ee5 thu\u1ed9c v\u00e0o \u0111\u01a1n v\u1ecb x\u1eed l\u00fd thanh to\u00e1n v\u00e0 t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh c\u1ee7a b\u1ea1n. Thu\u1ebf s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n l\u1ea1i khi ph\u00e1p lu\u1eadt y\u00eau c\u1ea7u v\u00e0 theo quy tr\u00ecnh c\u1ee7a nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n li\u00ean quan.<\/p>\n<p class=\"wp-block-paragraph\">Tr\u01b0\u1edbc khi y\u00eau c\u1ea7u ho\u00e0n tr\u1ea3 giao d\u1ecbch, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi\u00a0<a href=\"mailto:support@tradegoai.app\">support@tradegoai.app<\/a>\u00a0\u0111\u1ec3 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 ki\u1ec3m tra kho\u1ea3n thanh to\u00e1n. \u0110i\u1ec1u n\u00e0y kh\u00f4ng h\u1ea1n ch\u1ebf b\u1ea5t k\u1ef3 quy\u1ec1n n\u00e0o c\u1ee7a b\u1ea1n trong vi\u1ec7c khi\u1ebfu n\u1ea1i kho\u1ea3n ph\u00ed v\u1edbi nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n.<\/p>\n<h2 class=\"wp-block-heading\">8. Thay \u0111\u1ed5i Ch\u00ednh s\u00e1ch n\u00e0y<\/h2>\n<p class=\"wp-block-paragraph\">Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt Ch\u00ednh s\u00e1ch n\u00e0y \u0111\u1ec3 ph\u1ea3n \u00e1nh nh\u1eefng thay \u0111\u1ed5i v\u1ec1 d\u1ecbch v\u1ee5, quy tr\u00ecnh thanh to\u00e1n ho\u1eb7c ngh\u0129a v\u1ee5 ph\u00e1p l\u00fd c\u1ee7a m\u00ecnh. Phi\u00ean b\u1ea3n s\u1eeda \u0111\u1ed5i s\u1ebd \u0111\u01b0\u1ee3c \u0111\u0103ng tr\u00ean trang n\u00e0y c\u00f9ng v\u1edbi ng\u00e0y c\u1eadp nh\u1eadt. Nh\u1eefng thay \u0111\u1ed5i s\u1ebd kh\u00f4ng l\u00e0m gi\u1ea3m c\u00e1c quy\u1ec1n b\u1eaft bu\u1ed9c c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng.<\/p>\n<h2 class=\"wp-block-heading\">9. Li\u00ean h\u1ec7 v\u1edbi Ch\u00fang t\u00f4i<\/h2>\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 h\u1ee7y g\u00f3i \u0111\u0103ng k\u00fd, y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n, th\u1ef1c hi\u1ec7n quy\u1ec1n r\u00fat lui theo lu\u1eadt \u0111\u1ecbnh ho\u1eb7c b\u00e1o c\u00e1o v\u1ea5n \u0111\u1ec1 thanh to\u00e1n, h\u00e3y li\u00ean h\u1ec7:<\/p>\n<p class=\"wp-block-paragraph\"><strong>POPHAW LLC (TradeGo AI)<\/strong><br \/>\nEmail:\u00a0<a href=\"mailto:support@tradegoai.app\">support@tradegoai.app<\/a><br \/>\n1007 N Orange St., Suite 937, T\u1ea7ng 4<br \/>\nWilmington, DE 19801<br \/>\nHoa K\u1ef3<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>&nbsp; Last updated: July 29, 2026 This Refund &amp; Cancellation Policy (\u201cPolicy\u201d) applies to paid subscriptions and other purchases made through TradeGo AI, operated by POPHAW LLC (\u201cTradeGo AI,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d). It forms part of our\u00a0Terms [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"spectra_gs_classes":"[\"\"]","footnotes":""},"class_list":["post-2172","page","type-page","status-publish","hentry"],"spectra_custom_meta":{"_edit_lock":["1785403598:2"],"_edit_last":["2"],"site-sidebar-layout":["default"],"ast-site-content-layout":["default"],"site-content-style":["default"],"site-sidebar-style":["default"],"theme-transparent-header-meta":["default"],"stick-header-meta":["default"],"wp_statistics_words_count":["724"],"spectra_gs_classes":["[\"\"]"],"astra_style_timestamp_css":["1790742052"],"rank_math_internal_links_processed":["1"],"_codex_refund_policy_backup_20260729_191500":["<p data-start=\"155\" data-end=\"350\"><\/p>\n<p data-start=\"155\" data-end=\"350\">This Refund &amp; Cancellation Policy (\u201cPolicy\u201d) applies to all subscriptions and payments made for <strong data-start=\"251\" data-end=\"264\">TradeGoAI<\/strong>, operated by <strong data-start=\"278\" data-end=\"292\">POPHAW LLC<\/strong>, accessible at <strong data-start=\"308\" data-end=\"333\"><a class=\"decorated-link\" href=\"https:\/\/tradegoai.app\" target=\"_new\" rel=\"noopener\" data-start=\"310\" data-end=\"331\">https:\/\/tradegoai.app<\/a><\/strong> (the \u201cService\u201d).<\/p>\n<p data-start=\"352\" data-end=\"460\">By purchasing or subscribing to the Service, you agree to this Policy in addition to our Terms &amp; Conditions.<\/p>\n\n\n<hr data-start=\"462\" data-end=\"465\" \/>\n\n<h2 data-start=\"467\" data-end=\"491\">1. Subscription Plans<\/h2>\n<p data-start=\"493\" data-end=\"636\">TradeGoAI offers subscription-based services, which may include monthly or annual billing cycles, as well as free-tier plans with usage limits.<\/p>\n<p data-start=\"638\" data-end=\"760\">Details of pricing, features, and usage limits are displayed at the time of purchase and may be updated from time to time.<\/p>\n\n\n<hr data-start=\"762\" data-end=\"765\" \/>\n\n<h2 data-start=\"767\" data-end=\"790\">2. Billing &amp; Payment<\/h2>\n<ul data-start=\"792\" data-end=\"1127\">\n \t<li data-start=\"792\" data-end=\"882\">\n<p data-start=\"794\" data-end=\"882\">Payments are processed securely through third-party payment processors (such as Stripe).<\/p>\n<\/li>\n \t<li data-start=\"883\" data-end=\"952\">\n<p data-start=\"885\" data-end=\"952\">All fees are charged in advance at the start of each billing cycle.<\/p>\n<\/li>\n \t<li data-start=\"953\" data-end=\"1020\">\n<p data-start=\"955\" data-end=\"1020\">Prices are exclusive of applicable taxes unless otherwise stated.<\/p>\n<\/li>\n \t<li data-start=\"1021\" data-end=\"1127\">\n<p data-start=\"1023\" data-end=\"1127\">You authorize us to automatically charge your payment method for recurring subscriptions until canceled.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"1129\" data-end=\"1132\" \/>\n\n<h2 data-start=\"1134\" data-end=\"1159\">3. Cancellation Policy<\/h2>\n<p data-start=\"1161\" data-end=\"1286\">You may cancel your subscription at any time through your account dashboard or by contacting us at <strong data-start=\"1260\" data-end=\"1285\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1262\" data-end=\"1283\">support@tradegoai.app<\/a><\/strong>.<\/p>\n\n<h3 data-start=\"1288\" data-end=\"1303\">Key points:<\/h3>\n<ul data-start=\"1304\" data-end=\"1539\">\n \t<li data-start=\"1304\" data-end=\"1377\">\n<p data-start=\"1306\" data-end=\"1377\">Cancellation takes effect at the <strong data-start=\"1339\" data-end=\"1376\">end of the current billing period<\/strong>.<\/p>\n<\/li>\n \t<li data-start=\"1378\" data-end=\"1460\">\n<p data-start=\"1380\" data-end=\"1460\">You will continue to have access to paid features until the billing period ends.<\/p>\n<\/li>\n \t<li data-start=\"1461\" data-end=\"1539\">\n<p data-start=\"1463\" data-end=\"1539\">No partial refunds or credits are issued for unused time after cancellation.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"1541\" data-end=\"1544\" \/>\n\n<h2 data-start=\"1546\" data-end=\"1565\">4. Refund Policy<\/h2>\n<h3 data-start=\"1567\" data-end=\"1586\">a. General Rule<\/h3>\n<p data-start=\"1587\" data-end=\"1718\">All payments made to TradeGoAI are <strong data-start=\"1622\" data-end=\"1640\">non-refundable<\/strong>, except where required by applicable law or explicitly stated in this Policy.<\/p>\n\n\n<hr data-start=\"1720\" data-end=\"1723\" \/>\n\n<h3 data-start=\"1725\" data-end=\"1753\">b. Monthly Subscriptions<\/h3>\n<ul data-start=\"1754\" data-end=\"1906\">\n \t<li data-start=\"1754\" data-end=\"1818\">\n<p data-start=\"1756\" data-end=\"1818\">Monthly subscription fees are <strong data-start=\"1786\" data-end=\"1804\">non-refundable<\/strong> once charged.<\/p>\n<\/li>\n \t<li data-start=\"1819\" data-end=\"1906\">\n<p data-start=\"1821\" data-end=\"1906\">We do not provide refunds or credits for partial months, unused usage, or downgrades.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"1908\" data-end=\"1911\" \/>\n\n<h3 data-start=\"1913\" data-end=\"1940\">c. Annual Subscriptions<\/h3>\n<ul data-start=\"1941\" data-end=\"2134\">\n \t<li data-start=\"1941\" data-end=\"2031\">\n<p data-start=\"1943\" data-end=\"2031\">Annual subscription fees are <strong data-start=\"1972\" data-end=\"1990\">non-refundable<\/strong> after the subscription term has started.<\/p>\n<\/li>\n \t<li data-start=\"2032\" data-end=\"2134\">\n<p data-start=\"2034\" data-end=\"2134\">If an annual plan is canceled, access will remain active until the end of the annual billing period.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"2136\" data-end=\"2139\" \/>\n\n<h3 data-start=\"2141\" data-end=\"2172\">d. Free Trials &amp; Free Plans<\/h3>\n<ul data-start=\"2173\" data-end=\"2319\">\n \t<li data-start=\"2173\" data-end=\"2272\">\n<p data-start=\"2175\" data-end=\"2272\">Free trials or free-tier plans do not require payment and therefore are not eligible for refunds.<\/p>\n<\/li>\n \t<li data-start=\"2273\" data-end=\"2319\">\n<p data-start=\"2275\" data-end=\"2319\">Usage limits and feature restrictions apply.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"2321\" data-end=\"2324\" \/>\n\n<h3 data-start=\"2326\" data-end=\"2358\">e. Exceptional Circumstances<\/h3>\n<p data-start=\"2359\" data-end=\"2439\">Refunds may be considered, at our sole discretion, in exceptional cases such as:<\/p>\n\n<ul data-start=\"2440\" data-end=\"2564\">\n \t<li data-start=\"2440\" data-end=\"2461\">\n<p data-start=\"2442\" data-end=\"2461\">Duplicate charges<\/p>\n<\/li>\n \t<li data-start=\"2462\" data-end=\"2487\">\n<p data-start=\"2464\" data-end=\"2487\">Proven billing errors<\/p>\n<\/li>\n \t<li data-start=\"2488\" data-end=\"2564\">\n<p data-start=\"2490\" data-end=\"2564\">Service unavailability caused solely by TradeGoAI for an extended period<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2566\" data-end=\"2639\">If approved, refunds will be processed using the original payment method.<\/p>\n\n\n<hr data-start=\"2641\" data-end=\"2644\" \/>\n\n<h2 data-start=\"2646\" data-end=\"2682\">5. Chargebacks &amp; Payment Disputes<\/h2>\n<p data-start=\"2684\" data-end=\"2785\">If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:<\/p>\n\n<ul data-start=\"2787\" data-end=\"2866\">\n \t<li data-start=\"2787\" data-end=\"2824\">\n<p data-start=\"2789\" data-end=\"2824\">Suspend or terminate your account<\/p>\n<\/li>\n \t<li data-start=\"2825\" data-end=\"2866\">\n<p data-start=\"2827\" data-end=\"2866\">Restrict future access to the Service<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2868\" data-end=\"2994\">We encourage users to contact <strong data-start=\"2898\" data-end=\"2923\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2900\" data-end=\"2921\">support@tradegoai.app<\/a><\/strong> before initiating any chargeback so we can resolve the issue promptly.<\/p>\n\n\n<hr data-start=\"2996\" data-end=\"2999\" \/>\n\n<h2 data-start=\"3001\" data-end=\"3032\">6. Plan Changes &amp; Downgrades<\/h2>\n<ul data-start=\"3034\" data-end=\"3236\">\n \t<li data-start=\"3034\" data-end=\"3112\">\n<p data-start=\"3036\" data-end=\"3112\">Upgrades may take effect immediately with prorated charges where applicable.<\/p>\n<\/li>\n \t<li data-start=\"3113\" data-end=\"3178\">\n<p data-start=\"3115\" data-end=\"3178\">Downgrades take effect at the end of the current billing cycle.<\/p>\n<\/li>\n \t<li data-start=\"3179\" data-end=\"3236\">\n<p data-start=\"3181\" data-end=\"3236\">No refunds or credits are provided for plan downgrades.<\/p>\n<\/li>\n<\/ul>\n\n<hr data-start=\"3238\" data-end=\"3241\" \/>\n\n<h2 data-start=\"3243\" data-end=\"3254\">7. Taxes<\/h2>\n<p data-start=\"3256\" data-end=\"3388\">You are responsible for any applicable taxes, duties, or levies associated with your subscription, unless otherwise required by law.<\/p>\n\n\n<hr data-start=\"3390\" data-end=\"3393\" \/>\n\n<h2 data-start=\"3395\" data-end=\"3423\">8. Changes to This Policy<\/h2>\n<p data-start=\"3425\" data-end=\"3574\">We reserve the right to update this Refund &amp; Cancellation Policy at any time. Updates will be posted on this page with a revised \u201cLast updated\u201d date.<\/p>\n\n\n<hr data-start=\"3576\" data-end=\"3579\" \/>\n\n<h2 data-start=\"3581\" data-end=\"3606\">9. Contact Information<\/h2>\n<p data-start=\"3608\" data-end=\"3671\">If you have any questions about this Policy, please contact us:<\/p>\n<p data-start=\"3673\" data-end=\"3707\"><strong data-start=\"3673\" data-end=\"3683\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3684\" data-end=\"3705\">support@tradegoai.app<\/a><\/p>\n<p data-start=\"3709\" data-end=\"3751\"><strong data-start=\"3709\" data-end=\"3722\">TradeGoAI<\/strong><br data-start=\"3722\" data-end=\"3725\" \/>Operated by <strong data-start=\"3737\" data-end=\"3751\">POPHAW LLC<\/strong><\/p>\n<p data-start=\"3753\" data-end=\"3842\"><strong data-start=\"3753\" data-end=\"3765\">Address:<\/strong><br data-start=\"3765\" data-end=\"3768\" \/>1007 N Orange St.<br data-start=\"3785\" data-end=\"3788\" \/>937 4th Floor<br data-start=\"3801\" data-end=\"3804\" \/>Wilmington, DE 19801<br data-start=\"3824\" data-end=\"3827\" \/>United States<\/p>\n<p data-start=\"3753\" 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