Security & Trust

TradeGoAI (“we”, “our”, or “us”) is committed to protecting the confidentiality, integrity, and availability of customer data. This Security page outlines our security practices, controls, and organizational measures designed to safeguard information processed through our platform.

1. Our Security Commitment

TradeGoAI is an AI-powered SaaS platform designed for international trade and B2B professionals. We recognize that data security and privacy are critical to our customers’ trust.

We maintain administrative, technical, and organizational safeguards aligned with industry best practices to protect customer data against unauthorized access, loss, misuse, or disclosure.

2. Infrastructure & Hosting Security

  • TradeGoAI is hosted on secure cloud infrastructure providers with industry-recognized certifications.

  • Production systems are protected by firewalls, network segmentation, and access controls.

  • Data is isolated logically between customers.

3. Access Control

  • Access to production systems is restricted to authorized personnel only.

  • Role-based access control (RBAC) is enforced.

  • Multi-factor authentication (MFA) is required where supported.

  • Access rights are reviewed periodically and revoked immediately upon role changes or termination.

4. Data Encryption

  • Data is encrypted in transit using TLS (HTTPS).

  • Sensitive data is encrypted at rest using industry-standard encryption algorithms where applicable.

  • Credentials and secrets are securely stored and never logged in plaintext.

5. Data Protection & Privacy

  • TradeGoAI processes personal data in accordance with applicable data protection laws, including GDPR where applicable.

  • We collect only the minimum data necessary to provide the Service.

  • Customer data is never sold or shared for advertising purposes.

For details, please review our Privacy Policy.

6. Data Retention & Deletion

  • Personal data is retained only as long as necessary to fulfill contractual, legal, or operational purposes.

  • Users may request deletion of their data by contacting support@tradegoai.app.

  • Upon account termination, data is deleted or anonymized within a reasonable timeframe unless legally required otherwise.

7. Incident Response

We maintain an incident response process to detect, respond to, and mitigate security incidents.

In the event of a confirmed data breach:

  • We will investigate promptly.

  • Affected users will be notified without undue delay when legally required.

  • Appropriate remediation steps will be taken.

8. Business Continuity & Disaster Recovery

  • Regular backups are performed to ensure data availability.

  • Backups are securely stored and tested periodically.

  • We maintain disaster recovery procedures designed to restore service in the event of system failure or outages.

9. Vendor & Sub-processor Management

  • We work only with reputable third-party vendors.

  • Vendors with access to customer data are contractually required to implement appropriate security measures.

  • A list of sub-processors is available upon request or published separately.

10. Employee Security & Training

  • All team members are required to follow internal security and confidentiality policies.

  • Access to sensitive systems is granted based on job necessity.

  • Security awareness is emphasized as part of onboarding and ongoing operations.

11. Compliance

TradeGoAI aligns its security practices with commonly recognized frameworks and regulations, including:

  • General Data Protection Regulation (GDPR)

  • Industry-standard security controls for SaaS platforms

Formal certifications (such as SOC 2) may be pursued as the platform scales.

12. Responsible Disclosure

If you believe you have discovered a security vulnerability, please report it responsibly by emailing:

📧 security@tradegoai.app
(or support@tradegoai.app)

We appreciate responsible disclosure and will investigate promptly.

13. Updates to This Page

We may update this Security page from time to time to reflect changes in our practices or regulatory requirements. Updates will be posted on this page.

Contact

For security-related questions, please contact:

TradeGoAI Security Team
📧 support@tradegoai.app

Operated by POPHAW LLC
Wilmington, Delaware, United States

Scroll to Top