Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to all subscriptions and payments made for TradeGoAI, operated by POPHAW LLC, accessible at https://tradegoai.app (the “Service”).

By purchasing or subscribing to the Service, you agree to this Policy in addition to our Terms & Conditions.

1. Subscription Plans

TradeGoAI offers subscription-based services, which may include monthly or annual billing cycles, as well as free-tier plans with usage limits.

Details of pricing, features, and usage limits are displayed at the time of purchase and may be updated from time to time.

2. Billing & Payment

  • Payments are processed securely through third-party payment processors (such as Stripe).

  • All fees are charged in advance at the start of each billing cycle.

  • Prices are exclusive of applicable taxes unless otherwise stated.

  • You authorize us to automatically charge your payment method for recurring subscriptions until canceled.

3. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting us at support@tradegoai.app.

Key points:

  • Cancellation takes effect at the end of the current billing period.

  • You will continue to have access to paid features until the billing period ends.

  • No partial refunds or credits are issued for unused time after cancellation.

4. Refund Policy

a. General Rule

All payments made to TradeGoAI are non-refundable, except where required by applicable law or explicitly stated in this Policy.

b. Monthly Subscriptions

  • Monthly subscription fees are non-refundable once charged.

  • We do not provide refunds or credits for partial months, unused usage, or downgrades.

c. Annual Subscriptions

  • Annual subscription fees are non-refundable after the subscription term has started.

  • If an annual plan is canceled, access will remain active until the end of the annual billing period.

d. Free Trials & Free Plans

  • Free trials or free-tier plans do not require payment and therefore are not eligible for refunds.

  • Usage limits and feature restrictions apply.

e. Exceptional Circumstances

Refunds may be considered, at our sole discretion, in exceptional cases such as:

  • Duplicate charges

  • Proven billing errors

  • Service unavailability caused solely by TradeGoAI for an extended period

If approved, refunds will be processed using the original payment method.

5. Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:

  • Suspend or terminate your account

  • Restrict future access to the Service

We encourage users to contact support@tradegoai.app before initiating any chargeback so we can resolve the issue promptly.

6. Plan Changes & Downgrades

  • Upgrades may take effect immediately with prorated charges where applicable.

  • Downgrades take effect at the end of the current billing cycle.

  • No refunds or credits are provided for plan downgrades.

7. Taxes

You are responsible for any applicable taxes, duties, or levies associated with your subscription, unless otherwise required by law.

8. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised “Last updated” date.

9. Contact Information

If you have any questions about this Policy, please contact us:

E-Mail: support@tradegoai.app

TradeGoAI
Operated by POPHAW LLC

Address:
1007 N Orange St.
937 4th Floor
Wilmington, DE 19801
United States

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