Introduction
Welcome to TradeGo AI.
These Terms of Service (“Terms”) govern your access to and use of the website located at https://tradegoai.app (the “Service”), operated by POPHAW LLC, a company registered in the State of Delaware, United States (“Company,” “we,” “us,” or “our”).
Our Privacy Policy forms an integral part of these Terms and explains how we collect, use, and protect your information. Together, these Terms and the Privacy Policy constitute a legally binding agreement (the “Agreement”).
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by this Agreement.
If you do not agree, you must not use the Service.
If you have questions, contact us at support@tradegoai.app.
These Terms apply to all visitors, users, and others who access or use the Service.
Communications
By creating an account or using the Service, you agree to receive service-related communications from us, including transactional emails, account notices, and product updates.
Where permitted by law, we may also send marketing or promotional communications. You may opt out of marketing emails at any time by using the unsubscribe link or by contacting support@tradegoai.app.
Essential service-related communications (such as security notices or billing information) may still be sent.
Purchases
If you purchase any products or services through the Service (“Purchase”), you may be required to provide payment information, including billing details and payment method information.
You represent and warrant that:
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You are authorized to use the payment method provided; and
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All payment information is accurate, complete, and current.
Payments are processed by third-party payment processors. By submitting payment information, you authorize us to share such information with these providers in accordance with our Privacy Policy.
We reserve the right to refuse or cancel any Purchase due to availability issues, pricing errors, suspected fraud, or unauthorized or unlawful transactions.
Subscriptions
Certain features of the Service are offered on a subscription basis (“Subscriptions”).
Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan selected) and automatically renew unless canceled before the end of the current billing cycle.
You may cancel your Subscription at any time through your account settings or by contacting customer support. Cancellation takes effect at the end of the current billing period unless otherwise stated.
Free Trials
We may offer free trials for certain Subscription plans at our sole discretion.
If payment information is required, you will not be charged until the trial period expires. Unless canceled before the end of the trial, your Subscription will automatically convert to a paid plan.
We reserve the right to modify or terminate free trials at any time without prior notice.
Fee Changes
We reserve the right to modify Subscription fees at any time. Any fee changes will become effective at the end of the then-current billing cycle.
Your continued use of the Service after a fee change constitutes acceptance of the updated pricing.
Refund Policy
Refunds, if any, are governed by our Refund Policy as published on tradegoai.app.
Eligibility for refunds may depend on usage levels, subscription type, and the time elapsed since purchase. We do not guarantee refunds except where required by law.
Fair Usage Policy
TradeGo AI provides AI-powered tools designed for professional and commercial use in international trade and B2B scenarios.
To ensure platform stability and fair access:
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Excessive, abusive, or abnormal usage may result in throttling, limitations, suspension, or termination
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Automated access, scraping, resale of access, account sharing, or credential sharing is prohibited unless expressly authorized
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Each account or seat is intended for use by a single individual unless otherwise specified
Violations may result in suspension or termination without refund.
Prohibited Uses
You agree not to use the Service:
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In violation of any applicable law or regulation
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To generate spam, fraudulent, deceptive, or malicious content
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To impersonate another individual or entity
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To infringe intellectual property or other legal rights
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To interfere with or disrupt the Service, servers, or networks
You may not reverse engineer, exploit, probe, or abuse any part of the Service or its AI systems.
Analytics
We may use third-party analytics tools (such as Google Analytics or similar services) to monitor and analyze Service usage in accordance with our Privacy Policy.
No Use by Minors
The Service is intended only for individuals who are at least 18 years old. By using the Service, you represent that you meet this requirement.
Accounts
When creating an account, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or misuse the Service.
Intellectual Property
All content, software, features, and functionality of the Service (excluding user-provided content) are owned by POPHAW LLC or its licensors and are protected by intellectual property laws.
You may not copy, distribute, modify, or create derivative works without prior written permission.
Disclaimer of Warranties
The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.
We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific business requirements.
Limitation of Liability
To the maximum extent permitted by law, POPHAW LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim shall not exceed the amount you paid to us for the Service during the twelve (12) months preceding the claim.
Termination
We may suspend or terminate your access to the Service immediately, without prior notice, for violation of these Terms or at our sole discretion.
You may stop using the Service at any time.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.
Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Contact Us
If you have questions about these Terms, please contact us:
📧 Email: support@tradegoai.app
Legal Entity: POPHAW LLC
Address:
1007 N Orange St.
937 4th Floor
Wilmington, DE 19801
United States